Luxury Guest Services Leader (Concierge & Front Desk)

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Fairmont New Orleans is seeking a proactive Guest Services leader to oversee the Front Office operations and guide a team of Concierge, Bellman, and Doorman. You will work closely with the Director of Rooms to uphold service standards across Lobby, Front Desk and related areas.

You will drive staffing, training, and guest satisfaction, with foco on continuous improvement and collaboration with other departments to deliver a luxury guest experience.

Qualifications

• High school diploma required; degree in Hotel Management preferred.
• Two years’ supervisory/management experience beneficial.
• Luxury hotel or Forbes-tracked property experience advantageous.
• Fluent English with strong communication and guest-service focus.
• Proficient with Opera PMS and hotel technology.

Responsibilities

• Lead day-to-day operation of the Guest Services department with the Front Office leadership team.
• Assist the Director of Rooms in all departmental aspects and ensure service standards.
• Oversee Concierge, Bellman and Doorman and act as Forbes trainer for Front Office.
• Manage staffing levels, scheduling, and payroll in line with contracts.
• Resolve guest concerns promptly and maintain a positive guest experience.

Skills

Leadership

Forbes trainer

Guest Services

PMS: Opera

Team management

Training & onboarding

Communication

Flexibility

Education

High school diploma

University/College degree in Hotel Management preferred

Tools

Opera PMS

Microsoft Windows

Job description

Fairmont New Orleans is seeking a proactive Guest Services leader to oversee the Front Office operations and guide a team of Concierge, Bellman, and Doorman. You will work closely with the Director of Rooms to uphold service standards across Lobby, Front Desk and related areas.

You will drive staffing, training, and guest satisfaction, with foco on continuous improvement and collaboration with other departments to deliver a luxury guest experience.