Overnight Front Desk Agent — Create Wanderlust Moments

BENCHMARK; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Employee discounts

Job summary

Pyramid Global Hospitality is seeking a Front Desk professional for The Midland Hotel in Chicago. You will warmly welcome guests, check them in, answer questions about hotel amenities and nearby attractions, and ensure a smooth arrival experience.

This overnight role emphasizes exceptional service, accuracy in billing, and proactive problem solving. Join a team that values teamwork, professionalism, and guest satisfaction at a landmark property in downtown Chicago.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and check in guests, provide information about hotel and local area.
• Resolve guest issues and WOW them with service recovery.
• Promote and sell hotel programs and offerings.
• Maintain accurate posting, charges, and cash handling per procedures.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Engaging personality

Computer skills

Verbal and written communication

Fast-paced environment

Guest relations

Education

High school diploma or equivalent

Tools

POS systems

Job description

Pyramid Global Hospitality is seeking a Front Desk professional for The Midland Hotel in Chicago. You will warmly welcome guests, check them in, answer questions about hotel amenities and nearby attractions, and ensure a smooth arrival experience.

This overnight role emphasizes exceptional service, accuracy in billing, and proactive problem solving. Join a team that values teamwork, professionalism, and guest satisfaction at a landmark property in downtown Chicago.