Overnight Front Desk Agent - Create WOW Guest Moments

Pyramid Global Hospitality; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Pet insurance

Accident insurance

401(k) with employer match

Paid time off

Discounts across properties

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent in Chicago, IL, for an overnight shift. You will warmly welcome guests, check them in or out, and share local information to create a memorable first impression.

Apply your strong communication skills and friendly personality to ensure smooth operations, resolve issues, and WOW guests. The role offers comprehensive benefits and opportunities to grow within our diverse portfolio.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Strong customer service

Engaging personality

Computer skills

Verbal and written communication

Fast-paced environment

Weekend/holiday availability

High school diploma

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent in Chicago, IL, for an overnight shift. You will warmly welcome guests, check them in or out, and share local information to create a memorable first impression.

Apply your strong communication skills and friendly personality to ensure smooth operations, resolve issues, and WOW guests. The role offers comprehensive benefits and opportunities to grow within our diverse portfolio.