Overnight Front Desk Agent

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts

Complimentary parking and meals

Career advancement opportunities

Job summary

The Post Oak Hotel at Uptown Houston is seeking an Overnight Front Desk Agent to be the guests' first contact during their stay and manage all aspects of their accommodation. You will work within a Forbes Five-Star environment in Houston, delivering curated guest experiences with high professionalism.

Responsibilities include checking in/out guests, handling reservations, and providing attentive service while upholding Forbes and AAA standards.

Qualifications

• 1 year of Front Office experience or equivalent.
• Must speak, read, write and understand English.
• Previous hotel luxury or Forbes experience preferred.
• Ability to work flexible schedules including nights, weekends and holidays.
• Physical requirement: stand for an entire work shift.

Responsibilities

• Be knowledgeable about The Post Oak and its services.
• Process all guest check-ins/check-outs according to Forbes and AAA standards.
• Document and confirm reservations and cancellations.
• Answer department telephone within three rings with proper etiquette.
• Accommodate guest requests in a congenial manner.
• Set up accurate guest accounts per their requirements and maintain history files.
• Notify appropriate personnel for any guest issue and follow up within 20 minutes.

Skills

Values driven

Front Office experience

Mathematical basics

English proficiency

Luxury/Forbes experience preferred

Flexible schedule including nights and

Stand for full shift

Job description

Overview

The Post Oak Hotel is seeking a

Overview

The Post Oak Hotel is seeking a Overnight Front Desk Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Overnight Front Desk Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation

Responsibilities

• Be knowledgeable about The Post Oak and its services
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Access all functions of computer system according to established procedures and standards
• Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
• Accommodate all requests for information in a congenial manner
• Process all guest check-ins/check-outs according to Forbes and AAA standards
• Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
• Document and confirm reservations and cancellations
  

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 1 year of Front Office experience or equivalent
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
• Must speak, read, write and understand English
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Stand for an entire work shift
  

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal
  

Disclaimer

: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $18.50 - USD $18.50 /Hr.

Tipped Position

This position does not earn tips