Guest Relations Agent

Landry's; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining and hotel

Job summary

The Post Oak Hotel in Houston, TX is seeking a Guest Relations Agent to deliver Forbes Five-Star guest experiences. You will greet guests, tailor pre-arrival and in-stay preferences, and coordinate with hotel teams to exceed expectations.

Ideal candidates have Front Office experience, strong computer skills, and a passion for hospitality. Multilingual ability is a plus; flexible schedules including nights and weekends are required.

Qualifications

• 1 year of Front Office Experience or equivalent.
• Excellent computer and word processing skills preferred.
• Previous hotel experience, luxury or Forbes experience preferred.

Responsibilities

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel and daily events
• Build insightful guest profiles, collect and record all guest preference information and promote special hotel programs
• Respond and resolve guest inquiries in a prompt manner following Forbes standards
• Resolve all guest problems and complaints
• Demonstrate knowledge of hotel services, outlets information, hours of operation, policies and key personnel
• Provide relevant local recommendations based on guest preferences
• Communicate effectively with management and other departments to exceed guest expectations
• Display professional conduct and integrity

Skills

Front Office Experience

Excellent computer skills

Multilingual abilities

Job description

Overview

The Post Oak Hotel is seeking a Guest Relations Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Guest Relations Agent will be responsible for communicating with guests during the prearrival experience and ensure preferences are met during their stay.

Responsibilities

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel and daily events
• Build insightful guest profiles, collect and record all guest preference information and promote special hotel programs.
• Respond and resolve to guest inquiries in an empowered and prompt manner following Forbes standards.
• Resolves all guest problems and complaints.
• Demonstrate a thorough knowledge of all hotel services and outlets information, such as hours of operation, hotel policies and key personnel etc
• Maintain familiarity with local scene (shopping, restaurants, theatre, spa, live music, concerts and events) to provide relevant recommendations to guests in accordance to their preferences.
• Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations.
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• 1 year of Front Office Experience or equivalent.
• Excellent computer and word processing skills preferred
• Previous hotel experience, luxury or Forbes experience preferred.
• Multiple languages a plus but not required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 20 pounds on a regular basis and prolonged extended periods of standing.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Posted Salary Range

USD $16.00 - USD $16.00 /Hr.

Tipped Position

This position does not earn tips