Overnight Front Office Leader - Hospitality Excellence

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Mental health resources

Generous PTO

Job summary

Hilton is seeking a Front Office Supervisor in Atlanta to oversee overnight front office operations, ensuring smooth check-ins and check-outs while delivering warm hospitality. The role emphasizes team leadership and guest satisfaction, with a focus on creating memorable experiences across overnight shifts.

The position highlights Hilton's commitment to employee wellbeing, perks, and a supportive work culture as part of a global hospitality leader.

Qualifications

• Experience in front office operations is a plus.
• Strong guest service orientation and problem-solving skills.
• Ability to lead and train a team to deliver consistent service.

Responsibilities

• Supervise front office team: lead check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, conduct pre-shift meetings.
• Lead guest issue resolution: address inquiries and escalated concerns.
• Manage lobby flow: monitor guest traffic and adjust staffing for efficiency.

Skills

Front office leadership

Guest service

Team management

Scheduling

Job description

Hilton is seeking a Front Office Supervisor in Atlanta to oversee overnight front office operations, ensuring smooth check-ins and check-outs while delivering warm hospitality. The role emphasizes team leadership and guest satisfaction, with a focus on creating memorable experiences across overnight shifts.

The position highlights Hilton's commitment to employee wellbeing, perks, and a supportive work culture as part of a global hospitality leader.