Front Desk Team Lead - Elevate Guest Experience

HHM Hotels; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

HHM Hotels seeks a Guest Service Supervisor to lead front desk staff and ensure brand and sustainability standards are met. You will coach, schedule, and train associates while maintaining guest satisfaction scores and operational procedures.

Ideal candidates have 2 years of front desk experience and prior supervisory responsibilities; schedule may include holidays and weekends; physical demands apply per job description.

Qualifications

• High School diploma or equivalent preferred.
• 2 years previous front desk experience required.
• Previous supervisory responsibility preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards and HHM values.
• Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Review guest feedback and respond to guest issues and concerns.
• Adhere to corporate or departmental policies and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies.

Skills

Supervisory experience

Front desk experience

Staff coaching

Communication skills

Education

High School diploma or equivalent

Job description

HHM Hotels seeks a Guest Service Supervisor to lead front desk staff and ensure brand and sustainability standards are met. You will coach, schedule, and train associates while maintaining guest satisfaction scores and operational procedures.

Ideal candidates have 2 years of front desk experience and prior supervisory responsibilities; schedule may include holidays and weekends; physical demands apply per job description.