Overnight Front Desk Host & Night Audit Specialist

Hyatt Hotels Corporation; San Francisco (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, Wisconsin is seeking a Front Office Host with overnight availability to join our hospitality team. You will welcome guests, manage check-in/out, and assist with reservations and inquiries.

The role includes night audit duties, balancing reports, and ensuring smooth front desk operations. A flexible schedule, including overnights, evenings, weekends and holidays, is required.

Qualifications

• Requires strong communication skills, attention to detail, and multitasking in a fast-paced environment.

Responsibilities

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide knowledgeable and courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Follow all safety and security procedures.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays.

Job description

Hyatt Place Madison/Downtown in Madison, Wisconsin is seeking a Front Office Host with overnight availability to join our hospitality team. You will welcome guests, manage check-in/out, and assist with reservations and inquiries.

The role includes night audit duties, balancing reports, and ensuring smooth front desk operations. A flexible schedule, including overnights, evenings, weekends and holidays, is required.