Night Audit & Guest Experience Specialist

The Madison Concourse Hotel; Bowens Addition (WI); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Free employee parking

Free employee meal

Discounted hotel rooms

401-K matching retirement plan

Paid time off

Cash Advance: Get the money you've уже

Up to 30% off hotel rooms at GreatWolf

Pet Insurance for all employees

Inclusive work environment

Job summary

The Madison Concourse Hotel in Madison, WI is seeking a Night Auditor to manage overnight front desk operations, conduct accurate financial processing, and greet late-night arrivals. This role emphasizes guest service excellence and strict confidentiality.

You will work closely with the Front Office and Night Manager to ensure guest safety, resolve issues, and maintain records. The position offers a strong service focus and opportunities for professional growth.

Qualifications

• Night audit or hotel experience preferred.
• Strong communication and multitasking abilities.
• Ability to handle guest information confidentially and accurately.
• Experience with cash handling and basic financial records.
• Ability to work overnight shifts.

Responsibilities

• Conduct precise and efficient night audit procedures.
• Greet late-night arrivals with a smile and ensure a seamless check-in process.
• Be the go-to person for guests inquiries, delivering top-notch customer service.
• Ensure accuracy in financial transactions and maintain financial records.
• Communicate regularly with the Night Manager and security to assure guest safety.
• Collaborate with Front Office to ensure smooth shift transitions.
• Notify the General Manager of any unusual incidents regarding operations or safety.

Skills

Night audit experience

Customer service

Communication

Organizational skills

Calm under pressure

Attention to detail

Job description

The Madison Concourse Hotel in Madison, WI is seeking a Night Auditor to manage overnight front desk operations, conduct accurate financial processing, and greet late-night arrivals. This role emphasizes guest service excellence and strict confidentiality.

You will work closely with the Front Office and Night Manager to ensure guest safety, resolve issues, and maintain records. The position offers a strong service focus and opportunities for professional growth.