Front Office Host (Overnight Availability Required)

Hyatt Hotels Corporation; San Francisco (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, Wisconsin is seeking a Front Office Host with overnight availability to join our hospitality team. You will welcome guests, manage check-in/out, and assist with reservations and inquiries.

The role includes night audit duties, balancing reports, and ensuring smooth front desk operations. A flexible schedule, including overnights, evenings, weekends and holidays, is required.

Qualifications

• Requires strong communication skills, attention to detail, and multitasking in a fast-paced environment.

Responsibilities

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide knowledgeable and courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Follow all safety and security procedures.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays.

Job description

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

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Front Office Host (Overnight Availability Required)

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay.

The Front Office Host is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position also serves as a Relief Night Auditor with additional evening shifts on other days. Open availability is essential to support operational needs.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports.

This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays.

The hourly rate for this position is $30.79.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Greet guests and complete check-in and check-out procedures


• Handle reservations, room assignments, and guest requests


• Provide knowledgeable and courteous service to guests and colleagues


• Perform night audit duties, including balancing reports and financial transactions


• Address guest concerns and resolve issues promptly


• Maintain front desk organization and cleanliness


• Communicate effectively with other departments to ensure seamless operations


• Follow all safety and security procedures


• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Hyatt Place Madison/Downtown | Madison , WI , US

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