Overnight Front Desk & Guest Services Agent

IHG Hotels & Resorts; Fort Benning (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

IHG Army Hotels is seeking a front desk associate to warmly welcome guests, process check-ins/outs, handle reservations, and provide information. You will coordinate with housekeeping and other hotel teams to ensure seamless service and assist with special requests while maintaining accurate cashier records.

The role requires a high school diploma or GED and at least one year of hospitality experience, with strong English communication and computer skills.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• At least one year of front desk, guest service, or hospitality experience.
• Excellent customer service and communication skills.
• Strong computer, organizational, and basic math skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Fluent in English; additional language skills are a plus.
• Must be dependable and able to maintain confidentiality while handling guest and financial information.

Responsibilities

• Welcome and check in guests with a friendly, professional attitude.
• Process check-ins, check-outs, room assignments, and issue room keys.
• Answer incoming calls and assist guests with questions, reservations, and hotel information.
• Promote available room upgrades and hotel services when appropriate.
• Accurately process cash, credit card, and other payment transactions.
• Complete nightly audit procedures, accounting reports, and daily financial reconciliations.
• Prepare deposits and maintain accurate cashier records.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma or GED

Tools

Computer skills

Job description

IHG Army Hotels is seeking a front desk associate to warmly welcome guests, process check-ins/outs, handle reservations, and provide information. You will coordinate with housekeeping and other hotel teams to ensure seamless service and assist with special requests while maintaining accurate cashier records.

The role requires a high school diploma or GED and at least one year of hospitality experience, with strong English communication and computer skills.