Front Desk Agent Overnight

IHG Hotels & Resorts; Fort Benning (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

IHG Army Hotels is seeking a front desk associate to warmly welcome guests, process check-ins/outs, handle reservations, and provide information. You will coordinate with housekeeping and other hotel teams to ensure seamless service and assist with special requests while maintaining accurate cashier records.

The role requires a high school diploma or GED and at least one year of hospitality experience, with strong English communication and computer skills.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• At least one year of front desk, guest service, or hospitality experience.
• Excellent customer service and communication skills.
• Strong computer, organizational, and basic math skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Fluent in English; additional language skills are a plus.
• Must be dependable and able to maintain confidentiality while handling guest and financial information.

Responsibilities

• Welcome and check in guests with a friendly, professional attitude.
• Process check-ins, check-outs, room assignments, and issue room keys.
• Answer incoming calls and assist guests with questions, reservations, and hotel information.
• Promote available room upgrades and hotel services when appropriate.
• Accurately process cash, credit card, and other payment transactions.
• Complete nightly audit procedures, accounting reports, and daily financial reconciliations.
• Prepare deposits and maintain accurate cashier records.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma or GED

Tools

Computer skills

Job description

What You’ll Do

• Welcome and check in guests with a friendly, professional attitude.
• Process check-ins, check-outs, room assignments, and issue room keys.
• Answer incoming calls and assist guests with questions, reservations, and hotel information.
• Promote available room upgrades and hotel services when appropriate.
• Accurately process cash, credit card, and other payment transactions.
• Complete nightly audit procedures, accounting reports, and daily financial reconciliations.
• Prepare deposits and maintain accurate cashier records.
• Manage guest safe‑deposit boxes following established procedures.
• Resolve guest concerns professionally and provide service recovery to ensure guest satisfaction.
• Communicate guest requests and operational issues to management and other departments.
• Coordinate with housekeeping, maintenance, and other hotel teams to provide seamless guest service.
• Assist with reservations, cancellations, and special guest requests.
• Perform additional duties as assigned, including concierge services and guest room tours.

What You’ll Do

• Welcome and check in guests with a friendly, professional attitude.
• Process check-ins, check-outs, room assignments, and issue room keys.
• Answer incoming calls and assist guests with questions, reservations, and hotel information.
• Promote available room upgrades and hotel services when appropriate.
• Accurately process cash, credit card, and other payment transactions.
• Complete nightly audit procedures, accounting reports, and daily financial reconciliations.
• Prepare deposits and maintain accurate cashier records.
• Manage guest safe‑deposit boxes following established procedures.
• Resolve guest concerns professionally and provide service recovery to ensure guest satisfaction.
• Communicate guest requests and operational issues to management and other departments.
• Coordinate with housekeeping, maintenance, and other hotel teams to provide seamless guest service.
• Assist with reservations, cancellations, and special guest requests.
• Perform additional duties as assigned, including concierge services and guest room tours.

What We’re Looking For

• High school diploma or GED required; some college coursework preferred.
• At least one year of front desk, guest service, or hospitality experience.
• Excellent customer service and communication skills.
• Strong computer, organizational, and basic math skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Fluent in English; additional language skills are a plus.
• Must be dependable and able to maintain confidentiality while handling guest and financial information.

Physical Requirements

• Stand for extended periods while working at the front desk.
• Lift and carry items up to 50 pounds.
• Use computers, keyboards, and hotel property management systems throughout the shift.

Schedule Requirements

• Overnight shift required.
• Must be available to work weekends, holidays, and additional shifts as business needs require.

At IHG Army Hotels, we take pride in providing exceptional hospitality while supporting our military community. If you're committed to delivering outstanding guest experiences and enjoy working as part of a dedicated team, we encourage you to apply today.

This position pays $17.75/hr

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.