Front Desk Agent Overnight

InterContinental Hotels Group; Petersburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

InterContinental Hotels Group is hiring for an overnight front desk associate at our IHG Army Hotels in Petersburg, Virginia. You will welcome guests, check them in, issue keys, and provide information on services and local attractions.

The role requires fluent English, prior front desk or guest services experience, and the ability to handle cash and credit transactions accurately. You will work overnight shifts and collaborate with other departments to ensure guest satisfaction.

Qualifications

• High School diploma or equivalent, plus front desk/guest service experience.
• Must speak fluent English; other languages preferred.
• Physical stamina to stand behind the desk and lift items up to 50 pounds.
• Ability to use computer systems for reservations and cashier duties.

Responsibilities

• Welcome guests promptly and professionally.
• Register guests, issue keys, and provide local information.
• Answer phones courteously and upsell where possible.
• Process cash and card transactions and balance cash.
• Transmit daily reports and assist with reservations.
• Handle guest requests and service recoveries.
• Support other departments as needed.
• Maintain front office area and safety procedures.

Skills

Front desk operations

Cash handling

Guest service

Communication

Education

High School diploma or equivalent

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Virginia, Petersburg

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift.

DUTIES AND RESPONSIBILITIES:

Welcome guests in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting and securing assigned bank.

Complete and transmit daily accounting reports and prepare them for review by hotel management.

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints and make appropriate service recovery gestures.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Promote teamwork and quality service through daily communications and coordination with other departments.

Perform other duties as assigned, including guest room tours, concierge services, special guest requests, etc.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to:

• Frequently stand behind the desk and front office areas.
• Carry or lift items weighing up to 50 pounds.
• Handle objects, products and computer equipment.
• Use a keyboard to operate various property management and reservation systems.

Additional skills: communication, reading, writing, basic math, problem solving, reasoning, motivating, and training abilities.

Required to work the overnight shift. May be required to work other shifts, weekends, and/or holidays.

Work Area: Front Office

Required background check: Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

EEO Is The Law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.

To apply, please submit your application through the official IHG careers portal. No other channels or submissions will be accepted.