Front Desk Clerk - AM-PM and Overnight positions StudioRes Marriott Raleigh North $15-17 per hour

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K retirement

Life insurance

Disability insurance

Verizon employee discount

Education assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate for a new Marriott hotel in Raleigh, NC. The role pays $15–$17 per hour and requires Friday and Saturday (or Saturday and Sunday) availability. Overnight shifts offer higher wages.

You will greet guests, provide concierge services, assist with check-in/out, and coordinate with housekeeping, maintenance, sales and operations. Knowledge of Microsoft Office and guest management systems, plus excellent communication, are

Qualifications

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

Responsibilities

• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

Skills

Microsoft Office

Hospitality software

Verbal & written communication

Organization & detail oriented

Multitasking

Customer service

Problem solving

Tools

Guest management systems

Job description

New Marriott hotel! Front Desk & Guest Care $15-17 per hour

Overnight shift is higher wages

Friday and Saturday or Saturday and Sunday availability hours required.

Role Responsibilities

• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

Knowledge, Skills, And Abilities

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full-Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short- and Long-Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Common Oaks Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Friday and Saturday or Saturday and Sunday availability hours required.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.