Overnight Front Desk & Security Associate

FirstService Residential; Key Biscayne (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents and visitors, monitor security systems, and maintain records with strong customer service and communication skills. The role requires multitasking, emergency response awareness, and the ability to work with on-site management to ensure safety and security.

The position offers full-time hours, benefits, and a schedule of Tuesday-Saturday 6:30am-2:30pm with potential travel for training.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information systems hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Written & verbal communication

Interpersonal skills

Multilingual

Education

High school diploma

Business/hospitality coursework

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents and visitors, monitor security systems, and maintain records with strong customer service and communication skills. The role requires multitasking, emergency response awareness, and the ability to work with on-site management to ensure safety and security.

The position offers full-time hours, benefits, and a schedule of Tuesday-Saturday 6:30am-2:30pm with potential travel for training.