Overnight Front Desk Auditor & Guest Services Lead

InterContinental New Orleans; New Orleans (LA); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

Company-paid disability & life

Employee discounts

401(k) with match

Paid vacation & sick time

Descripción de la vacante

InterContinental New Orleans is seeking a Night Auditor to ensure financial accuracy and guest satisfaction during the overnight hours. The role reconciles daily revenue, prepares reports, and serves as the main liaison for guest services between shifts.

Responsibilities include conducting nightly audit procedures, balancing cash, resetting front desk systems for the next day, and acting as Guest Service representative and Manager on Duty.

Formación

• Strong numerical and reconciliation skills with attention to accuracy.
• Ability to work independently with minimal supervision overnight.
• Excellent communication and guest service abilities.
• Strong organizational and multitasking capabilities.
• Professional and reliable in a hotel overnight environment.

Responsabilidades

• Conduct daily audit procedures in overnight shift according to hotel standards.
• Verify wake-up call requests and ensure timely execution.
• Balance and reconcile cash receipts and transactions; prepare deposits.
• Reset front office systems and operations for the next business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during audit shift.
• Participate in front office meetings and training.
• Greet and assist guests with a welcoming and professional demeanor.
• Perform other duties as assigned.

Conocimientos

Numerical accuracy

Independent work

Clear communication

Organizational skills

Professionalism

Educación

High school diploma or equivalent

Descripción del empleo

InterContinental New Orleans is seeking a Night Auditor to ensure financial accuracy and guest satisfaction during the overnight hours. The role reconciles daily revenue, prepares reports, and serves as the main liaison for guest services between shifts.

Responsibilities include conducting nightly audit procedures, balancing cash, resetting front desk systems for the next day, and acting as Guest Service representative and Manager on Duty.