Overnight Front Desk & Night Audit Specialist

FedCity NOLA; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

HRI Hospitality is seeking a Night Auditor to support the Front Office team in New Orleans. The role involves greeting and registering guests, checking in/out, and handling requests while ensuring accurate daily postings.

The ideal candidate will have hotel front desk or accounting experience, familiarity with PMS, and strong attention to detail and customer service skills. Overnight, weekend, and holiday shifts are required.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computers and hotel PMS.
• Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Problem solving

Multi-tasking

PMS proficiency

Computer skills

Prioritize tasks

Education

High school diploma

Tools

PMS software

Job description

HRI Hospitality is seeking a Night Auditor to support the Front Office team in New Orleans. The role involves greeting and registering guests, checking in/out, and handling requests while ensuring accurate daily postings.

The ideal candidate will have hotel front desk or accounting experience, familiarity with PMS, and strong attention to detail and customer service skills. Overnight, weekend, and holiday shifts are required.