Night Audit & Guest Services Specialist

Tandem Hospitality Group; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tandem Hospitality Group is seeking a Night Auditor to manage both front desk and accounting duties, ensuring accurate nightly auditing, posting, and balancing of daily financial transactions. The role includes greeting guests, checking them in and out, and handling reservations with professionalism.

Focus is on accurate revenue reconciliation, guest billing integrity, and timely reporting to support hotel profitability and guest satisfaction in New Orleans.

Qualifications

• Duties span front desk and accounting responsibilities.
• Attention to detail in auditing and balancing daily transactions.
• Excellent guest-service focus and professional demeanor.

Responsibilities

• Audit, post, and balance daily cashier activity for the hotel.
• Post room charges, taxes, and other services to guest accounts daily.
• Verify balances and resolve discrepancies in guest accounts.
• Produce billing reports and distribute them to relevant departments.
• Reconcile credit card transactions with daily transaction lists.
• Manage guest check-in/out procedures with a friendly approach.
• Answer calls, take messages, and handle guest reservations as needed.
• Maintain front desk supplies and follow hotel emergency procedures.
• Ensure timely responses to guest requests and satisfaction.

Job description

Tandem Hospitality Group is seeking a Night Auditor to manage both front desk and accounting duties, ensuring accurate nightly auditing, posting, and balancing of daily financial transactions. The role includes greeting guests, checking them in and out, and handling reservations with professionalism.

Focus is on accurate revenue reconciliation, guest billing integrity, and timely reporting to support hotel profitability and guest satisfaction in New Orleans.