Overnight Front Desk Auditor & Guest Services

Jiten Hotel Management Inc; Walpole (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, with a shift from 11pm to 7am. You will greet guests, complete registrations, handle payments, and ensure accurate accounting at check-out.

Ideal candidates provide a professional demeanor, strong guest-service skills, and the ability to work flexible hours including nights and weekends. Prior front desk experience is a plus.

Qualifications

• Experience in front desk or guest services desirable.
• Strong communication and problem solving.
• Ability to multi-task and handle guest requests calmly.

Responsibilities

• Greet guests and complete registration, verify information and room rate, assign rooms, issue keys and orient guests to the property.
• Assist guests with check-out, handle payments and process transactions.
• Demonstrate knowledge of hotel services, rates, packages and local area information.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Record and relay messages to guests as needed.

Skills

Customer service

Professional demeanor

Flexibility

Teamwork

Education

High school diploma or GED

Job description

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, with a shift from 11pm to 7am. You will greet guests, complete registrations, handle payments, and ensure accurate accounting at check-out.

Ideal candidates provide a professional demeanor, strong guest-service skills, and the ability to work flexible hours including nights and weekends. Prior front desk experience is a plus.