Hospitality Front Desk Associate | Flexible Hours & Service

Home2 Suites by Hilton Walpole, MA; Walpole (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Home2 Suites by Hilton Walpole, MA is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and provide exceptional service. The role requires familiarity with hotel operations, reservations, and guest inquiries.

Shifts include 7am-3pm and 3pm-11pm, with both full-time and part-time options available. The ideal candidate will have a high school diploma or GED, strong customer service, and a professional demeanor.

Qualifications

• High school diploma or GED required; however post high school education or training preferred.
• Ability to stand for long periods.
• Excellent customer service focus.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Maintain front desk and back office cleanliness.
• Handle cash and credit card transactions following procedures.
• Provide information on hotel services and local attractions.
• Coordinate with Sales for potential guest leads.
• Adhere to all hotel policies and safety procedures.
• Flexibility to work nights, weekends, holidays.

Skills

Customer service

Communication

Flexibility

Professional demeanor

Education

High school diploma or GED

Job description

Home2 Suites by Hilton Walpole, MA is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and provide exceptional service. The role requires familiarity with hotel operations, reservations, and guest inquiries.

Shifts include 7am-3pm and 3pm-11pm, with both full-time and part-time options available. The ideal candidate will have a high school diploma or GED, strong customer service, and a professional demeanor.