Night Auditor

Jiten Hotel Management; Walpole (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, 11pm–7am. You will greet guests, check guests in and out, and manage the cash register with accuracy while delivering a friendly and professional experience.

Responsibilities include inputting guest information, confirming rates, processing payments, answering questions, upselling hotel services, and resolving issues to ensure guest satisfaction during night hours.

Qualifications

• High school diploma or GED is required; hospitality training is a plus.
• Must be friendly, professional and helpful to guests.
• Able to work nights, weekends and holidays with a flexible schedule.

Responsibilities

• Greet guests and complete registration and check-in/out tasks.
• Input and retrieve guest information, confirm room rates, and assign rooms.
• Operate the POS and handle payments, including currency conversion as needed.
• Promote hotel services and upsell to maximize occupancy.
• Respond promptly to guest inquiries and resolve issues to ensure satisfaction.
• Relay messages and coordinate with other hotel staff as required.

Skills

Customer service orientation

Professional demeanor

Flexible schedule

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Home2 Suites by Hilton, Walpole, MA, US

3 days ago Requisition ID: 1737

We are seeking a night auditor Friday and Saturday nights. Shift is from 11pm-7am.

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays