Night Auditor

Home2 Suites-Boston, MA; Boston (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

Home2 Suites by Hilton in Boston, MA is seeking a dedicated Night Auditor for overnight shifts from 11pm to 7am. You will greet guests, complete registrations, verify room rates, and assist with check-out using the POS system.

The role requires flexibility to work nights, weekends, and holidays while delivering a welcoming guest experience. Additionally, you will upsell hotel services, provide information about local attractions, and handle guest inquiries with professionalism.

Qualifications

• High school diploma or GED required; post high school education or training preferred.
• Requires standing to a significant degree.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule that includes nights, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest details and room rate.
• Assist guests with check-out, handling payments, and processing various forms of payment.
• Demonstrate knowledge of hotel information, room categories, rates, packages, promotions, and local area.
• Use up-selling techniques to promote services and maximize occupancy.
• Respond to guest inquiries and requests promptly and professionally; resolve issues.
• Field guest complaints, conduct research and resolve issues for guest satisfaction.
• Receive, input, relay messages to guests.

Skills

Guest service

Registration

POS systems

Upselling

Communication

Education

High school diploma or GED

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Home2 Suites by Hilton, Boston, MA, US

2 days ago Requisition ID: 1736

A Night Auditor for Thursday, Friday, Saturday nights are needed. Shift is from 11pm-7am.

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays