Night Auditor

Jiten Hotel Management Inc; Walpole (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, with a shift from 11pm to 7am. You will greet guests, complete registrations, handle payments, and ensure accurate accounting at check-out.

Ideal candidates provide a professional demeanor, strong guest-service skills, and the ability to work flexible hours including nights and weekends. Prior front desk experience is a plus.

Qualifications

• Experience in front desk or guest services desirable.
• Strong communication and problem solving.
• Ability to multi-task and handle guest requests calmly.

Responsibilities

• Greet guests and complete registration, verify information and room rate, assign rooms, issue keys and orient guests to the property.
• Assist guests with check-out, handle payments and process transactions.
• Demonstrate knowledge of hotel services, rates, packages and local area information.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Record and relay messages to guests as needed.

Skills

Customer service

Professional demeanor

Flexibility

Teamwork

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Home2 Suites by Hilton, Walpole, MA, US

2 days ago Requisition ID: 1737

We are seeking a night auditor Friday and Saturday nights. Shift is from 11pm-7am.

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays