Night Auditor & Guest Experience Specialist

Jiten Hotel Management; Walpole (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, 11pm–7am. You will greet guests, check guests in and out, and manage the cash register with accuracy while delivering a friendly and professional experience.

Responsibilities include inputting guest information, confirming rates, processing payments, answering questions, upselling hotel services, and resolving issues to ensure guest satisfaction during night hours.

Qualifications

• High school diploma or GED is required; hospitality training is a plus.
• Must be friendly, professional and helpful to guests.
• Able to work nights, weekends and holidays with a flexible schedule.

Responsibilities

• Greet guests and complete registration and check-in/out tasks.
• Input and retrieve guest information, confirm room rates, and assign rooms.
• Operate the POS and handle payments, including currency conversion as needed.
• Promote hotel services and upsell to maximize occupancy.
• Respond promptly to guest inquiries and resolve issues to ensure satisfaction.
• Relay messages and coordinate with other hotel staff as required.

Skills

Customer service orientation

Professional demeanor

Flexible schedule

Education

High school diploma or GED

Job description

Home2 Suites by Hilton in Walpole, MA is seeking a Night Auditor for Friday and Saturday nights, 11pm–7am. You will greet guests, check guests in and out, and manage the cash register with accuracy while delivering a friendly and professional experience.

Responsibilities include inputting guest information, confirming rates, processing payments, answering questions, upselling hotel services, and resolving issues to ensure guest satisfaction during night hours.