Overnight Front Desk Auditor - Guest Experience Lead

McKibbon Hospitality; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn in Hilton Head, SC, part of McKibbon Hospitality, seeks a Hotel Night Auditor to manage overnight front desk operations and guest services. You will process check-ins, handle wake-up calls, and maintain guest relations with a professional, empathic demeanor.

Shifts run overnight (e.g., 10pm–6am or 11pm–7am). A high school diploma or equivalent is required, with prior front desk or night audit experience preferred.

Qualifications

• Previous experience working as a front desk agent or in a similar role to work night shift.
• A high school diploma or equivalent vocational training certificate.

Responsibilities

• Anticipate guests’ needs and respond promptly during overnight hours.
• Maintain positive guest relations at all times and resolve complaints to ensure satisfaction.
• Process guest check-ins and verify registration information.
• Keep front desk and lobby areas organized and stocked; communicate shift updates to the next team.
• Assist with wake-up calls and relay information to other departments as needed.

Skills

Guest service

Front desk

Communication

Sleep shift experience

Education

High school diploma or equivalent

Job description

Hilton Garden Inn in Hilton Head, SC, part of McKibbon Hospitality, seeks a Hotel Night Auditor to manage overnight front desk operations and guest services. You will process check-ins, handle wake-up calls, and maintain guest relations with a professional, empathic demeanor.

Shifts run overnight (e.g., 10pm–6am or 11pm–7am). A high school diploma or equivalent is required, with prior front desk or night audit experience preferred.