Hotel Night Auditor

McKibbon Hospitality; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn in Hilton Head, SC, part of McKibbon Hospitality, seeks a Hotel Night Auditor to manage overnight front desk operations and guest services. You will process check-ins, handle wake-up calls, and maintain guest relations with a professional, empathic demeanor.

Shifts run overnight (e.g., 10pm–6am or 11pm–7am). A high school diploma or equivalent is required, with prior front desk or night audit experience preferred.

Qualifications

• Previous experience working as a front desk agent or in a similar role to work night shift.
• A high school diploma or equivalent vocational training certificate.

Responsibilities

• Anticipate guests’ needs and respond promptly during overnight hours.
• Maintain positive guest relations at all times and resolve complaints to ensure satisfaction.
• Process guest check-ins and verify registration information.
• Keep front desk and lobby areas organized and stocked; communicate shift updates to the next team.
• Assist with wake-up calls and relay information to other departments as needed.

Skills

Guest service

Front desk

Communication

Sleep shift experience

Education

High school diploma or equivalent

Job description

Hotel Night Auditor | Hilton Garden Inn# Hotel Night AuditorHilton Garden InnHilton Garden Inn Hilton Head SC## Job DescriptionWhat Makes a McKibbon Hotel Night Auditor?The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.A Day in the Life:* Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* You will maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Restock, organize and process purchases from the lobby guest store.* Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.* Night auditor will accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel.* Document and communicate shift updates for following shift team members and managers.* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.* Keep front desk and other area workstations clean, tidy and organized* Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.* Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.Job Requirements:* Previous experience working as a front desk agent or in a similar role to work night shift.* A high school diploma or equivalent vocational training certificate.