Overnight Front Desk (Auditor - Full-Time)

Hyatt; Columbus (OH); Sur place; USD 34 000 - 55 000; Plein temps

Avantages offerts par ce poste

12 free nights at Hyatt hotels

20% discounts at F&B outlets

Fortune 100 Best Companies to Work For

Medical, Dental and Vision after 30 d

Vacation days

Uniform provided

Résumé du poste

Hyatt Regency Columbus is seeking an Overnight Front Office Host to deliver exceptional guest service during the night shift. You will handle check-ins/outs, process payments, upsell rooms, and respond to guest inquiries in a fast-paced hotel environment.

The role emphasizes empathy, integrity, and wellbeing as part of Hyatt's values, with opportunities to engage with guests and support a seamless stay.

Qualifications

• Experience in hotel front desk and guest services preferred.
• Ability to stand for long periods and work overnight shifts.
• Strong communication and customer-service mindset.

Responsabilités

• Oversee night audit duties, check guests in/out, and ensure payments are processed.
• Answer guest questions, upsell room upgrades, and promote hotel services.
• Coordinate with engineers and security to respond to requests and issues.
• Maintain guest ledger accuracy and provide exceptional guest experiences.

Connaissances

Guest service

Overnight shift

Communication

Upselling

Description du poste

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for an Overnight Front Office Host!

What does the ROLE entail?

• Responsible for the oversight of specific night audit duties including checking and correcting the hotel's guest ledger, ensuring cash, check or credit card payments have been collected and performing basic front desk duties such as checking guests in and out, collecting payment and proper identification, upselling and suggesting room upgrades where possible, answering guest questions and providing suggestions, and coordinating with the engineer and security guard on duty to respond to guest requests and calls
• Strong guest service orientation in order to ensure high guest expectations
• This position handles the guest registration process and communication of hotel services and promotions
• Fast-paced environment that requires moderate amounts of walking and continuous standing
• Highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience.
• Other duties may include processing forms of payment, responding to guest inquiries and upselling hotel rooms
• Demonstrates Hyatt's values: Empathy, integrity, respect, inclusion, experimentation, and wellbeing

Your EXPERIENCE:

• A true desire to satisfy the needs of others
• Hotel Front Desk experience is preferred
• Capable of standing for long periods of time
• Able to work efficiently and independently with minimal supervision
• Unafraid of customer service related tasks and responsibilities
• Takes pride in a job well done
• Must be able to work overnight and a flexible schedule, including, weekends and holidays
• A fun and energized person
• Committed to delivering a high level of customer service

What's in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets
• Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation days
• Uniform provided and laundry is taken care of in house
• Connect with thousands of National and Local Partners for Various Discounts
• Free COTA Bus Pass
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations

Wellbeing:

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

• To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant Regular Check-In Conversations with Managers to discuss personal career goals A wide range of on-property and online training opportunities though-out the year.

• Education assistance of up to $1,000 per year toward personal growth and development

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands‑on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands‑on mentality and a love for hospitality
• A true support for our customers

Are WE what YOU are looking for?

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.