Overnight Front Desk (Auditor - Full-Time)

Hyatt Hotels Corporation; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free hotel nights

Discounts

Health benefits

Uniform provided

Parking discounts

Team events

Job summary

Hyatt Regency Columbus is seeking an Overnight Front Office Host to join our Front Office team in downtown Columbus, OH. This full-time, overnight role focuses on guest check-ins/outs, night audits, and delivering exceptional service to our guests in a fast-paced environment.

You will upsell room upgrades, handle guest payments, and coordinate with engineering and security on duty while upholding Hyatt values of empathy and integrity.

Qualifications

• Front desk or hospitality experience preferred.
• Ability to work overnight and a flexible schedule
• Ability to stand for long periods and walk extensively

Responsibilities

• Oversee night audit duties and guest ledger corrections
• Check guests in and out, and collect payment
• Upsell room upgrades and promote hotel services
• Coordinate with the engineer and security on duty

Skills

Guest service

Overnight shift

Stand for long periods

Independent worker

Team player

Upselling

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \\"

Overnight Front Desk (Auditor - Full-Time)

US - OH - Columbus

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for anOvernight Front Office Host!

What does the ROLE entail?

· Responsible for the oversight of specific night audit duties including checking and correcting the hotel’s guest ledger, ensuring cash, check or credit card payments have been collected and performing basic front desk duties such as checking guests in and out, collecting payment and proper identification, upselling and suggesting room upgrades where possible, answering guest questions and providing suggestions, and coordinating with the engineer and security guard on duty to respond to guest requests and calls

· Strong guest service orientation in order to ensure high guest expectations

· This position handles the guest registration process and communication of hotel services and promotions

· Fast-paced environment that requires moderate amounts of walking and continuous standing

· Highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience.

· Other duties may include processing forms of payment, responding to guest inquiries and upselling hotel rooms

· Demonstrates Hyatt’s values: Empathy, integrity, respect, inclusion, experimentation, and wellbeing

Your EXPERIENCE:

· A true desire to satisfy the needs of others

· Hotel Front Desk experience is preferred

· Capable of standing for long periods of time

· Able to work efficiently and independently with minimal supervision

· Unafraid of customer service related tasks and responsibilities

· Takes pride in a job well done

· Must be able to work overnight and aflexible schedule, including, weekends and holidays

· A fun and energized person

· Committed to delivering a high level of customer service

What’s in it for YOU?

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets
• Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Uniform provided and laundry is taken care of in house
• Connect with thousands of National and Local Partners for Various Discounts
• Free COTA Bus Pass
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations

“Our purpose is tocare for people so they can be their best– and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction.

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year.
• Education assistance of up to $1,000 per year toward personal growth and development

Qualifications

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for hospitality
• A true support for our customers

AreWEwhatYOUare looking for?

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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