Front Desk Agent - Second Shift

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for associates & family

401K matching

Free Associate Meals

Free Associate Parking

Free Associate Bus Pass

Discounts with Crescent properties in/

Job summary

Renaissance Columbus Downtown Hotel is seeking a Front Desk Agent to greet guests, register arrivals, and manage departures with a focus on outstanding service and financial accuracy. The role requires handling check-ins/outs, room assignments, and payments while using the POS system and maintaining familiarity with hotel services.

A strong emphasis is placed on delivering guest satisfaction, upselling hotel amenities, and providing information about local attractions.

Qualifications

• Front Desk Agent experience in a hotel or high-volume environment.
• Excellent customer service and a team spirit.
• Excellent computer skills.
• Available for early evenings and weekend shifts.

Responsibilities

• Greet and register guests and process check-outs at the front desk.
• Input and retrieve guest information, confirm room rate and details, and assign rooms.
• Operate the point-of-sale system, handle money and process payments, including foreign currency where needed.
• Promote hotel services and facilities to maximize occupancy and revenue.
• Respond to guest inquiries and resolve issues promptly and courteously.

Job description

Renaissance Columbus Downtown Hotel sits in the heart of Columbus, offering easy access to landmarks like the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel blends eclectic, modern design with upscale amenities, including a rooftop pool, Club Lounge, and locally inspired dining at Latitude 41 and Bar 41.

The Renaissance Columbus Downtown Is Looking For Its Next Great Team Member To Join Us On Our Front Office Team. We Are Committed To Providing You With

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Free Associate Meals
• Free Associate Parking
• Free Associate Bus Pass
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here Is What You Will Be Doing Each Day

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for early evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.