Overnight Front Desk & Audit Specialist

Fairfield Inn and Suites Polaris; Westerville (OH); Sur place; USD 19 000 - 29 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Résumé du poste

Middletown Hotel Management is seeking a reliable Night Auditor to support the Front Office team during overnight hours. The role includes guest service, daily audits, and ensuring accurate financial reporting for management review.

The ideal candidate balances hospitality with precision, can stand for extended periods, and works independently overnight in a fast-paced environment. Equal opportunity employer.

Qualifications

• Prior front desk or hotel experience preferred.
• Familiarity with ONQ or similar property management systems a plus.
• Strong accounting aptitude and attention to detail.
• Effective verbal and written communication skills.
• Knowledge of hotel amenities and ability to provide clear directions to guests.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds and assist in moving heavier loads with team support.
• Ability to work independently overnight in a fast-paced environment.

Responsabilités

• Check guests in and out of the hotel in a professional and efficient manner
• Maintain thorough knowledge of the ONQ property management system and assist with reservations
• Adhere to all accounting and cash handling procedures
• Manage all guest requests and delegate tasks to appropriate departments
• Serve as PBX Operator, utilizing the switchboard and other communication devices
• Answer all inquiries in a friendly, courteous, and clear manner
• Handle and resolve guest complaints, exceeding guest expectations at every opportunity
• Perform daily audits including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
• Inform management of any unusual activity during the shift
• Assist with the shipping and receiving process in a timely manner
• Assist guests with luggage when needed
• Maintain the cleanliness and organization of the Front Desk area

Connaissances

Front desk experience

Accounting aptitude

Communication skills

Overnight work

ONQ knowledge

Lifting up to 50 lbs

Outils

ONQ PMS

Description du poste

Middletown Hotel Management is seeking a reliable Night Auditor to support the Front Office team during overnight hours. The role includes guest service, daily audits, and ensuring accurate financial reporting for management review.

The ideal candidate balances hospitality with precision, can stand for extended periods, and works independently overnight in a fast-paced environment. Equal opportunity employer.