Overnight Front Desk Associate

UFC GYM Woodbridge; Port Reading (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Free uniforms

Job summary

UFC GYM Woodbridge is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by welcoming members, enrolling new guests, processing passes, and supporting daily club operations. In this role you will greet members, answer phones, assist with check-ins, maintain clean front desk and lobby areas, and help with maintenance and retail goals while ensuring a warm, professional atmosphere.

The ideal candidate is energetic, service oriented, and capable of multi-tasking in a fast-paced

Qualifications

• Must be energetic with a friendly, outgoing personality.
• Strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Gym/Fitness industry experience preferred, but not required.

Responsibilities

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times
• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Skills

Energetic

Interpersonal skills

Communication skills

Telephone etiquette

Customer service

Diplomacy

Multi-tasking

Attention to detail

Organizational skills

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits:

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms

We Empower the Fighting Spirit in You!

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times

Club Operations, Cleaning & Administration

• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, Skills & Abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ability to maintain cleanliness and organization in a fast-paced environment
• Gym/Fitness industry experience preferred, but not required

Minimum Certifications/Educational Level:

• High school diploma or GED required
• Current CPR/AED certification

Shifts Available:

• Must be available to work any shift 6am-2pm, 2pm-10pm, 10pm-6am
• Weekdays or Weekends is required.