Front Desk

UFC Gym; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Health insurance for eligible employees

Paid time off

Tuition assistance

Job summary

UFC Gym in San Diego is looking for a Front Desk Representative to provide excellent customer service and assist members with various inquiries. Responsibilities include greeting members, answering calls, selling merchandise, and maintaining a tidy front desk area.

The ideal candidate will have a high school diploma and at least 6 months of customer service experience, along with CPR and AED certifications. This role offers employee benefits including health insurance, paid time off, and opportunities for advancement.

Qualifications

• Minimum 6 months customer service experience in relevant industries.
• Experience with multiple phone lines preferred.
• Basic computer skills required.

Responsibilities

• Deliver superior customer service as the first line of contact.
• Check in members and verify membership.
• Sell supplements and apparel to members.

Skills

Energetic and friendly personality

Strong interpersonal skills

Customer service focus

Ability to multi-task

Education

High school diploma or GED

CPR and AED certification

Job description

Overview

We Empower the Fighting Spirit in You!

GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

Responsibilities

• Front Desk Customer Service
• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Addresses members’ questions or direct them to the appropriate individual for better assistance.
• Sells supplements, apparel and other UFC Gym retail items to members.
• Rings up purchases on the point of sales system and provides accurate change.
• Maintains a professional image and behavior at all times; avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.
• Administrative
• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.

Organizational Relationships

The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

Required Qualifications

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Must be a team player and possess a can-do attitude.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level:

• High school diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.

Physical Requirements:

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development
• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Flexible schedule
• Paid time off
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources