UFC GYM Overnight Front Desk

UFC Gym; Murfreesboro (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

UFC Gym in Murfreesboro, TN is seeking a Front Desk Overnight to deliver outstanding member service while ensuring the club is neat and secure during the night shift. You will greet members, handle calls, verify memberships, and resolve basic account questions with a courteous, professional demeanor.

Responsibilities include maintaining cleanliness, recording issues, assisting with events, and performing safety checks.

Qualifications

• High School diploma or GED required.
• Current CPR and AED certification preferred or required.

Responsibilities

• Greet members and guests as they enter and leave the club.
• Answer incoming calls professionally and take messages as needed.
• Check in members and verify membership.
• Handle member service questions (lost/found items, cards, billing questions).
• Maintain a professional image; sleeping or headphones during shift are prohibited.
• Respond to member requests and inquiries.
• Provide information about club events.
• Log member concerns on the service log.
• Handle emergencies appropriately (call 9-1-1, police, or GM).
• Keep front desk and lobby neat and clean; re-rack equipment; clear trash.
• Perform safety checks and report hazards on logs.
• Record maintenance and janitorial issues; secure lost items in logs.
• Perform administrative tasks as assigned (towels, photocopying, data entry).

Skills

Customer service

Phone etiquette

Interpersonal skills

Independent work

Professional demeanor

Communication skills

Education

High School diploma or GED

CPR and AED certification

Job description

General Summary:

The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

Essential Duties & Responsibilities:

Front Desk Customer Service

• Warmly greets members and guests as they enter and leave the club.


• Answers incoming calls in a professional and efficient manner and take messages as needed.


• Checks in members and verifies membership.


• Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments.


• Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift.


• Responds professionally to requests and inquiries from members.


• Provides information to members regarding special club events.


• Records member concerns on the service log.


• Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager).

Club Cleanliness

• Always keeps the front desk and lobby neat and clean.


• Re-racks all equipment and weights.


• Picks up around the weight room.


• Mops front desk and lobby floors and cleans front windows.


• Picks up trash and debris around the gym.


• Cleans and wipes down exercise equipment.


• Records equipment, facility and janitorial issues on the Maintenance log.


• Secures and records any member lost and found items in the property log.


• Performs safety checks during the shift to ensure club is secure.


• Reports safety hazards on the maintenance log.

Administrative

• Performs administrative tasks (i.e. folding towels, photocopying, computer data entry) as assigned.

Organization Relationships:

Front Desk Overnight reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative Team.

Required Qualifications:

Knowledge, skills & abilities:

• Ability to work independently and responsibly without immediate supervision.


• Able to make good judgement without direct supervision.


• Possess a very friendly, outgoing personality and positive attitude.


• Possess strong interpersonal and communication skills, including telephone etiquette.


• Exhibit outstanding customer service and professionalism.


• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level:

• · High School diploma or GED required.


• · Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.


• Experience with multiple phone lines preferred.


• Basic computer skills.