Front Desk

Xperience Fitness - Oak Creek; Oak Creek (WI); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Xperience Fitness - Oak Creek is seeking a Front Desk team member to serve as the first point of contact for members and guests. You will greet visitors, answer calls, and assist with all inquiries to ensure a positive gym experience.

The role requires strong communication, reliability, and a proactive attitude. You will perform opening/closing procedures, manage cash, and help maintain a clean, welcoming facility daily.

Formación

• Must be CPR/AED & First Aid certified within 90 days of hire.
• Attend the Company's I am Brand Workshop within 90 days of hire.
• Attend the Company's SLII Workshop within 90 days of hire.
• View HR Training Video upon completion of new hire paperwork.

Responsabilidades

• Greet and check in members and guests by first name, providing a welcoming first impression.
• Answer the phone, direct inquiries, and support members for a great gym experience.
• Keep the front desk area clean, neat, and well stocked with supplies.
• Manage opening/closing procedures and cash handling duties per shift.
• Promote products or services and participate in monthly department meetings.
• Maintain locker rooms and bathrooms, ensuring cleanliness and sanitization.
• Support club initiatives, programs, and events as needed.
• Adhere to uniform standards and professional behavior at all times.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Time management

Team player

Multitasking

Educación

CPR/AED & First Aid certifications

Descripción del empleo

Department: Operations
Reports To: Operations Manager
Status: Non-Exempt

JOB SUMMARY

The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone, and assisting members in any way possible to ensure they have a great experience in our facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes, greets, and checks in all members and guests by using their first names
• Represents the company in a positive way by creating the initial "first and lasting impression"
• Responsible for keeping the Front Desk area clean, neat, and orderly
• Performs opening and closing procedures for the club when assigned those shifts
• Manages the cash in the drawer and reconciliation duties each and every shift
• Answers and directs all incoming phone calls
• Fixes and addresses all member complaints and concerns by informing the Operations Manager
• Introduces and sells products or services
• Attends all monthly department meetings and required training events
• Guarantees a clean environment by performing janitorial duties
• Cleans bathrooms, locker rooms, gym equipment, and all other public areas within the gym
• Demonstrates and promotes a strong commitment to provide the highest level of cleanliness
• Ensures that locker room and bathroom amenities are fully stocked at all times
• Responsible for the removal of all garbage on a daily bases
• Vacuums, sweeps, and mop floors as needed
• Maintains restroom and locker rooms by sanitizing the showers, toilets, urinals, sinks, and counters regularly
• Signs off on all task checklists or sheets to show work is completed
• Reports any out of stock items ensures all paper towel holders and sanitizer bottles are full
• out on the workout floor
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, texting or any other activities that are not work-related
• Wears company assigned uniform shirt and name tag
• Supports all company initiatives, contests and events
• Ensures that guest waivers and proper procedures are followed for all guests entering the club
• Other duties many be assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic with excellent communication and interpersonal skills
• Has the ability to initiate conversations with guests and members
• Organizational skills to keep the gym tidy and neat
• Observant and detailed orientated while staying attentive to current surroundings
• Maintains and understands club procedures and operations
• Capable of multitasking, working independently and must possess time management skills
• Must be a team player, and be willing to cover or trade shifts when necessary
• Able to work required days, evenings, weekends and Holidays as needed

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• CPR/AED & First Aid certifications (must be obtained within 90 days of hire)
• Must attend the Company's "I am Brand" Workshop within 90 days of hire
• Must attend the Company's "SLII" Workshop within 90 days of hire
• View HR Training Video upon completion of new hire paperwork