Front Desk Associate

UFC GYM; Port Reading (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Free uniforms

Job summary

UFC GYM Port Reading, NJ is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by greeting members, processing enrollments, and keeping the front desk and lobby clean and welcoming.

You will answer phones, assist with guest passes, maintain logs, and coordinate with staff to ensure safety and a positive gym experience. The role requires energy, excellent communication, and a flexible schedule.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Ability to maintain cleanliness and organization in a fast-paced environment.
• Gym/Fitness industry experience preferred, but not required.

Responsibilities

• Front Desk Customer Service: greet guests, assist with enrollments and guest passes, collect dues, maintain clean lobby and front desk areas.
• Answer phones professionally and handle member questions or concerns; escalate when needed.
• Ensure proper member check-in procedures are followed and maintain maintenance logs.

Skills

Energetic personality

Interpersonal skills

Customer service oriented

Multi-tasking

Attention to detail

Cleanliness

Gym experience preferred

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits:

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms

We Empower the Fighting Spirit in You!

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times

Club Operations, Cleaning & Administration

• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, Skills & Abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ability to maintain cleanliness and organization in a fast-paced environment
• Gym/Fitness industry experience preferred, but not required

Minimum Certifications/Educational Level:

• High school diploma or GED required
• Current CPR/AED certification

Shifts Available:

• Must be available to work any shift 6am-2pm, 2pm-10pm, 10pm-6am
• Weekdays or Weekends is required.