Front Desk Associate

UFC GYM; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Job summary

UFC GYM is seeking a Front Desk Associate to deliver the Ultimate Service Promise by providing superior customer service to our members and guests at the front desk.

You will greet guests, answer calls, manage check-ins, and support club operations while maintaining a clean, welcoming lobby and assisting with reservations and retail goals. CPR/AED certification is required.

Qualifications

• Must be energetic with a friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus, diplomacy and professionalism.
• Able to multi-task and follow instructions with accuracy and attention to detail.

Responsibilities

• Greet guests and assist members promptly at the front desk.
• Answer incoming calls in a professional and efficient manner.
• Ensure proper member check-in procedures are followed.
• Respond to member questions or concerns and escalate to management as needed.
• Maintain the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
• Immediately report any unsafe conditions or emergencies to management.

Skills

Customer service

Interpersonal skills

Phone etiquette

Multitasking

Attention to detail

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits:

• Bonus based on performance
• Employee discounts

Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification