Front Desk

UFC GYM - Whitestown, IN; Honolulu (HI); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Free gym membership

Discounted recertifications

Job summary

UFC GYM Whitestown, IN is seeking a Front Desk Representative to be the face of the club, greeting members and guests with energy and warmth while delivering outstanding customer service.

You will handle check-in and enrollment, assist with retail transactions, answer calls, maintain a tidy lobby, and support the sales team with member communication, class signups, and billing reminders. This role offers opportunities for advancement, health benefits, training, and employee discounts.

Qualifications

• 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Strong interpersonal skills and a friendly personality.
• Multitask with high attention to detail and handle multiple phone lines.

Responsibilities

• Greet members and guests warmly, maintain a high-energy, welcoming atmosphere.
• Answer incoming calls professionally and transfer to the correct department.
• Verify memberships, enroll members for classes, and check-in prospective members for the sales team.
• Address member questions directly or route to the appropriate lead for assistance.

Skills

Interpersonal skills

Friendly personality

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

POS system

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

We Empower the Fighting Spirit in You!

The Front Desk Representative is the face of the club and the first point of contact for our members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.

What We Offer

• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
• Growth: Tuition assistance and opportunities for career advancement
• Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)

Key Responsibilities

Customer Service & Hospitality

• First Impressions: Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
• Communication: Answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Check-In & Registration: Verify memberships, enroll the members for classes, and check-in prospective members for the sales team.
• Problem Solving: Address member questions directly or guide them to the appropriate lead for further assistance.

Sales & Administration

• Retail Excellence: Sell supplements, apparel, and gear. Process transactions accurately using the point-of-sale (POS) system.
• Club Upkeep: Keep the front desk and lobby area neat, clean, and organized.
• Daily Operations: Perform opening and closing procedures and assist with inventory or product pricing as needed.
• Member Support: Call members regarding past-due accounts to help them maintain their active status.

Professional Standards

• Reliability: Adhere to shift schedules, including all meal and rest break periods.
• Engagement: Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty.

Qualifications

• Experience: Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Skills: Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Technical: Basic computer skills and experience handling multiple phone lines.
• Education: High School Diploma or GED required.
• Certifications: Current CPR/AED certification is required for overnight staff.
• Physical: Ability to stand for a full shift and occasionally lift or move up to 25 lbs.