Customer Service Rep First Shift

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC is seeking a full-time Front Desk Associate in Columbus, OH. The role requires working one weekend day with a 6am to 2pm shift and delivering exceptional customer service at the front desk.

You will greet members, handle inquiries, enroll new members, conduct tours, update accounts, and ensure the club remains clean and safe for everyone. Training and advancement opportunities are available.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is a plus.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service.
• Handle front desk activities: answer phones and assist callers with questions.
• Check IDs and member barcodes into the system; assist with new member sign-ups.
• Take prospective members on a club tour and explain facilities.
• Facilitate updates to members' accounts as needed.
• Respond to member questions and concerns in a timely, professional manner; escalate to Club Manager when needed.
• Maintain the club's neatness and cleanliness.
• Monitor for safety of persons and cleanliness in the club.
• Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment and gym floor.
• Stock locker rooms with supplies and paper products.
• Report broken or missing amenities or equipment to the Club Manager.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Strong listener

Education

High School diploma/GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

This job is full time and will require you work one weekend day. Shift is 6am to 2pm.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift