Weekends Only

Planet Fitness Franchising, LLC; Hilliard (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Free uniforms

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking a friendly Front Desk Associate in Ohio. The role requires open weekend availability and involves greeting members, answering calls, signing up new members, and giving tours of the club.

Responsibilities include updating member accounts, addressing questions professionally, and maintaining a clean, safe club environment. Prior customer service experience and a positive attitude are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is preferred.
• Upbeat and positive attitude at all times.
• Punctuality and reliability are a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomatic in all interactions with appropriate behavior and language.
• High School diploma or GED equivalent preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk tasks: answer phones, process sign-ups, and guide tours.
• Update member information and respond to questions promptly.
• Refer complex issues to Club Manager as needed.
• Maintain cleanliness and safety in the club.
• Ensure lockers and restrooms are stocked and tidy.
• Report broken or missing amenities to Club Manager.
• Follow Lost and Found procedures and return items.

Skills

Customer service

Computer basics

Fitness enthusiasm

Punctuality

Professional communication

Education

High School diploma/GED

Job description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

Job Summary

Required open availability on both weekend days

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member's accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift