Overnight Front Desk Assistant – Housing & Residence Life

Norfolk State University; Norfolk (VA); On-site; USD 32,000 - 39,000; Full time

Job summary

Norfolk State University in Virginia seeks a Front Desk Assistant for the Housing & Residence Life Department. The role requires excellent interpersonal, written and oral communication, plus the ability to multi-task, work evenings/weekends, and deliver strong customer service.

Proficiency in Word, Excel and PowerPoint is essential. The position includes administrative and operational duties such as answering phones, logging mail, incident reporting, and supporting the Resident Director.

Qualifications

• High school diploma or GED required; degree preferred.
• Ability to work evenings and weekends.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Able to multi-task and prioritize in a busy environment.

Responsibilities

• Answer phones, greet the public, log incoming/outgoing mail, respond to inquiries and take messages.
• Develop communication documents such as spreadsheets, letters, and flyers.
• Maintain a shift log for incidents and visitor IDs.
• Assist the Resident Director with general office duties and reports.
• Ensure front desk staffed nightly and respond to emergencies as first responder.
• Submit incident reports and manage requisitions in Colleague.
• Monitor residential community and computer lab; oversee supplies.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Organizational skills

Multitasking

Teamwork

Education

High school diploma or GED

2-year or 4-year degree preferred

Tools

Colleague

TMA

Job description

Norfolk State University in Virginia seeks a Front Desk Assistant for the Housing & Residence Life Department. The role requires excellent interpersonal, written and oral communication, plus the ability to multi-task, work evenings/weekends, and deliver strong customer service.

Proficiency in Word, Excel and PowerPoint is essential. The position includes administrative and operational duties such as answering phones, logging mail, incident reporting, and supporting the Resident Director.