Front Desk & Resident Services Clerk (Full-Time)

SupportWorks Housing; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Disability & life insurance

EAP (Employee Assistance Plan)

403b retirement plan with companymatch

PTO: vacation, sick, personal days & 9

Job summary

SupportWorks Housing is seeking a Full Time Desk Clerk to manage front-desk tasks and resident interactions in Norfolk, VA. The role includes rent processing, registrations, and coordinating maintenance, with a Monday-Friday 8:00am-4:30pm schedule.

Ideal candidates have strong customer service skills and familiarity with housing regulations. Training is provided for applicable software and procedures.

Qualifications

• High school diploma or equivalent required.
• Experience using Microsoft Word and Excel preferred.
• Knowledge of applicable housing laws; familiarity with property management software like OneSite or NextGen is a plus.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units and grounds.
• Answer the phone, direct calls and take messages, monitor guest registrations and resident activities.
• Collect rents, prepare bank deposits, provide information and track maintenance work orders, and handle emergency maintenance issues.
• Conduct move-ins of new residents, assist with application processing and explain rules/regulations.
• Assist with vacancy and delinquency reports and attend staff meetings and trainings.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Word

Excel

OneSite/NextGen

Job description

SupportWorks Housing is seeking a Full Time Desk Clerk to manage front-desk tasks and resident interactions in Norfolk, VA. The role includes rent processing, registrations, and coordinating maintenance, with a Monday-Friday 8:00am-4:30pm schedule.

Ideal candidates have strong customer service skills and familiarity with housing regulations. Training is provided for applicable software and procedures.