HRL - Front Desk Assistant

Norfolk State University; Norfolk (VA); On-site; USD 32,000 - 39,000; Full time

Job summary

Norfolk State University in Virginia seeks a Front Desk Assistant for the Housing & Residence Life Department. The role requires excellent interpersonal, written and oral communication, plus the ability to multi-task, work evenings/weekends, and deliver strong customer service.

Proficiency in Word, Excel and PowerPoint is essential. The position includes administrative and operational duties such as answering phones, logging mail, incident reporting, and supporting the Resident Director.

Qualifications

• High school diploma or GED required; degree preferred.
• Ability to work evenings and weekends.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Able to multi-task and prioritize in a busy environment.

Responsibilities

• Answer phones, greet the public, log incoming/outgoing mail, respond to inquiries and take messages.
• Develop communication documents such as spreadsheets, letters, and flyers.
• Maintain a shift log for incidents and visitor IDs.
• Assist the Resident Director with general office duties and reports.
• Ensure front desk staffed nightly and respond to emergencies as first responder.
• Submit incident reports and manage requisitions in Colleague.
• Monitor residential community and computer lab; oversee supplies.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Organizational skills

Multitasking

Teamwork

Education

High school diploma or GED

2-year or 4-year degree preferred

Tools

Colleague

TMA

Job description

The Housing & Residence Life Department within Student Affairsseeks to fill the Front Desk Assistant positions which must possessexcellent interpersonal, written, and oral communication skills; becreative and a self-starter; possess excellent organizationalskills; and be able to multi-task and prioritize workload whileworking well independently within a team-oriented environment. Theposition requires strong customer service skills and proficiency inMicrosoft Word, Excel, and PowerPoint. The Front Desk Assistantmust also be able to work well under stressful and intenseconditions.

Education, Experience, and Licensure, Certification required for entry into position

High school diploma or General EquivalencyDiploma (GED) required. A two-year or 4-year degree is preferred. Must be able to work evenings and weekends.

Preferred Qualifications

Two years working in an officesetting handling general administrative task. Experience workingwith diverse student populations strongly preferred. Experiencewith emergency/incident response preferred. Experience workingunder stressful conditions requiring quick-thinking and analyticalskills desired. Must be willing to fulfill responsibilities asessential personnel and be willing to overtime, as needed.

Administrative Responsibilities

• Performs routine office duties which include but is not limitedto: answering phones, greeting the public, logging allincoming/outgoing mail, responds to customer complaints, answersemails, take messages and relays messages.
• Develops communication documents such as spreadsheets, letters,and informational flyers.
• Maintains a shift log for all incidents and reports occurringduring assigned shift.
• Maintains log and IDs of all visitors.
• Assists the Resident Director with general office duties andreports as needed.

Operational Responsibilities

• Ensure front desk is staffed nightly during shift or asassigned. Occasionally work overtime as needed.
• Immediately respond to emergencies and incidents, contactCampus Police or designated entity and serve as initialfirst-responder until relieved by emergency response personnel orappropriate supervisor.
• Complete and submit Incident Reports for all incidents thatoccur during assigned shift.
• Assists with entering requisitions into Colleague for assignedbuilding budget.
• Assists with tracking and ordering office supplies asneeded.
• Submit work orders in TMA immediately for emergencies andwithin 1-2 business days for non-emergencies.
• Conduct inventory checks and submit reports.
• Complete tasks and assignments within a timely manner and bythe initial deadline.
• Assists with monitoring the assigned residential communityduring shift to ensure a safe, clean and well-maintained living andlearning environment.
• Assists with monitoring computer lab daily to ensure paper andsupplies are provided.
• Other duties as assigned.

Customer Service

• Provides exceptional customer service to students, faculty,staff and the general public.
• Respond to inquiries, complaints, and requests within a timelymanner (not to exceed 2 business days unless communication is madeacknowledging an estimated time for response).
• Answer telephones, emails and greets faculty, staff, students,and visitors in a highly professional, warm and friendlymanner.

• Perform other duties as assigned.

The FDA position is an overnight position with a schedule from10:30pm - 7:00am during the fall and spring terms. During thesummer the FDAs have the option to stick with the overnight shiftor work 7am - 3:00pm or 3:00pm - 11:00pm.

Salary

starting at $35,000 yearly

Contact Information

Name: Office of Human Resources

Phone: [phone]

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth Alternative Hiring Process. To be considered for thisopportunity, applicants will need to provide their Certificate ofDisability (COD) provided by a Vocational Rehabilitation Counselorwithin the Department for Aging & Rehabilitative Services(DARS), or the Department for the Blind & Vision Impaired(DBVI). Veterans are encouraged to answer Veteran status questionsand submit their disability documentation, if applicable, toDARS/DBVI to get their Certificate of Disability. If you need toget a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARSat 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diversework force.

Equal Opportunity Employer