Student Concierge: Accessibility Services Front Desk

Norfolk State University; United States; On-site; USD 17,000 - 21,000; Part time

Job summary

Norfolk State University seeks student wage employees to provide front desk coverage in the Office of Accessibility Services Assistant Technology Lab. You will greet students, families, visitors and university personnel, answer calls, and assist with registering for accessibility services while maintaining confidentiality.

The role requires current NSU enrollment, Federal Work-Study eligibility, and availability for evenings, weekends, and special events.

Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Eligible for Federal Work-Study and participating.
• Ability to work evenings, weekends, and events.
• Strong interpersonal, communication, and customer service skills.
• Maintain confidentiality and professionalism.

Responsibilities

• Provide professional and courteous front desk coverage within assigned Office of Accessibility Services Assistant Technology Lab.
• Greet and assist students, families, visitors, and university personnel.
• Monitor and document the flow of traffic entering and exiting the Office of Accessibility Services Assistant Technology Lab.
• Assist student with questions, concerns, and routine requests, referring matters to register with the Services Assistant Technology Lab.
• Answer and appropriately direct telephone calls and provide accurate information student and procedures.
• Assist with registering for accessibility service, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Office of Accessibility Services Assistant Technology Lab student success meetings, activities, events, and initiatives.
• Protect the confidentiality and privacy of student’s information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with families, guests and university personnel
• Perform other duties as assigned in support Accessibility Services and Assistant Technology Lab.

Skills

Interpersonal communication

Customer service mindset

Punctuality

Discretion/confidentiality

Evening/weekend availability

Education

Enrolled student at NSU

Eligible for Federal Work-Study Program

Job description

Norfolk State University seeks student wage employees to provide front desk coverage in the Office of Accessibility Services Assistant Technology Lab. You will greet students, families, visitors and university personnel, answer calls, and assist with registering for accessibility services while maintaining confidentiality.

The role requires current NSU enrollment, Federal Work-Study eligibility, and availability for evenings, weekends, and special events.