Overnight Front Desk Agent — Guest Experience & Upsell

IHG Hotels; Maryland; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

401k

Job summary

IHG Hotels is seeking an overnight Front Desk Associate to warmly welcome guests, check them in/out, and handle payments. The role requires professional communication, basic math, and the ability to respond to guest requests with effective problem solving.

Work shifts are overnight, with potential weekend/holiday coverage, and a comprehensive benefits package is offered. The position emphasizes accurate cash handling, usage of reservations systems, and up-selling rooms to maximize revenue.

Qualifications

• High School diploma or equivalent, plus one year front desk/guest service experience.
• Must speak fluent English.
• Other languages preferred.
• Frequently standing up behind the desk and front office areas.
• May be required to work overnight shift.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit card transactions accurately and post charges.

Skills

Guest service

Cash handling

Communication skills

Problem solving

Teamwork

Education

High School diploma

Some college

Tools

Property management systems

Reservations systems

Cash registers

Job description

IHG Hotels is seeking an overnight Front Desk Associate to warmly welcome guests, check them in/out, and handle payments. The role requires professional communication, basic math, and the ability to respond to guest requests with effective problem solving.

Work shifts are overnight, with potential weekend/holiday coverage, and a comprehensive benefits package is offered. The position emphasizes accurate cash handling, usage of reservations systems, and up-selling rooms to maximize revenue.