Night Front Desk & Guest Experience Specialist

IHG; Huntsville (AL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG is seeking a Front Desk Agent for night shifts (approx. 11 PM – 7 AM) responsible for check-ins, check-outs, and guest services. You will balance daily transactions, verify guest accounts, and prepare financial reports for management while also handling basic laundry tasks.

This role emphasizes hospitality, accurate cash handling, and a proactive approach to guest needs. Shifts may include weekends and holidays, with a focus on safety and brand standards.

Qualifications

• Experience in front desk or guest service.
• Strong communication and problem-solving abilities.
• Comfort with multitasking and basic accounting tasks.

Responsibilities

• Check-in and check-out guests efficiently.
• Process payments and balance daily transactions.
• Prepare financial/operational reports for management.
• Handle guest requests and inquiries.
• Assist with laundry duties when needed.

Skills

Front desk experience

Customer service

Communication skills

Problem solving

Flexibility

Reading and basic math

Education

High school diploma

College degree (bonus)

Tools

POS system

Job description

IHG is seeking a Front Desk Agent for night shifts (approx. 11 PM – 7 AM) responsible for check-ins, check-outs, and guest services. You will balance daily transactions, verify guest accounts, and prepare financial reports for management while also handling basic laundry tasks.

This role emphasizes hospitality, accurate cash handling, and a proactive approach to guest needs. Shifts may include weekends and holidays, with a focus on safety and brand standards.