Guest Experience Concierge — Front Desk Agent

IHG Hotels; Lake Township (OH); Vor Ort; USD 24.000 - 36.000; Vollzeit

Zusammenfassung

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests and help create a memorable stay. You will handle bookings, process transactions, check guests in and out, issue room keys, and safeguard valuables. You’ll respond to guest needs, share local insights, and maintain brand standards across shifts.

The role requires flexibility for nights, weekends, and holidays, with strong communication and basic computer skills. Prior front desk or guest service experience is preferred.

Qualifikationen

• Guest-focused communication and problem-solving skills.
• Fluency in local language; additional languages welcome.
• Basic math, reading and computer proficiency.
• Flexible with night, weekend, and holiday shifts.
• High school diploma or equivalent; college degree a bonus.

Aufgaben

• Welcome guests warmly and manage bookings.
• Handle cash and credit transactions.
• Check guests in/out; verify IDs and issue room keys.
• Record preferences and respond to requests and concerns.
• Be brand ambassador and stay informed about daily events.

Kenntnisse

Communication

Problem-solving

Language skills

Tech literacy

Flexibility

Customer service

Ausbildung

High school diploma or equivalent

College degree (bonus)

Jobbeschreibung

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests and help create a memorable stay. You will handle bookings, process transactions, check guests in and out, issue room keys, and safeguard valuables. You’ll respond to guest needs, share local insights, and maintain brand standards across shifts.

The role requires flexibility for nights, weekends, and holidays, with strong communication and basic computer skills. Prior front desk or guest service experience is preferred.