Guest Experience Specialist - Front Desk

IHG Hotels; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401k

Job summary

IHG Hotels is seeking a Front Desk Agent to welcome guests, handle check-ins/outs, process transactions, and provide local recommendations. You will act as a trusted point of contact, ensuring a seamless and memorable stay for guests at our property.

The role requires strong communication, problem-solving, and the ability to work flexible shifts, including nights, weekends, and holidays. Prior front desk or guest service experience is preferred.

Qualifications

• Clear communication with guests and handling inquiries.
• Resolving issues to ensure memorable stays.
• Willingness to work varying shifts, including weekends/holidays.
• Experience in front desk or guest service preferred (1+ year).

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle transactions and upsell services.
• Provide local insights and respond to guest requests.
• Coordinate with staff to ensure smooth operations.
• Maintain accuracy in guest records and safety procedures.
• Be a brand ambassador and maintain a welcoming environment.

Skills

Communication skills

Problem-solving

Fluency in local language

Literacy and basic IT

Flexibility

Guest service experience

Education

High school diploma or equivalent

College/university degree (bonus)

Tools

Basic computer skills

Job description

IHG Hotels is seeking a Front Desk Agent to welcome guests, handle check-ins/outs, process transactions, and provide local recommendations. You will act as a trusted point of contact, ensuring a seamless and memorable stay for guests at our property.

The role requires strong communication, problem-solving, and the ability to work flexible shifts, including nights, weekends, and holidays. Prior front desk or guest service experience is preferred.