Guest Experience Specialist - Front Desk (Shifts)

IHG; Turkey (NC); Hybrid; USD 21,000 - 26,000; Full time

Job summary

IHG seeks a Receptionist / Front Office Agent to welcome guests, handle check-in/out, and manage calls and emails in a fast-paced hotel setting. You will represent the brand standards, assist guests with requests, and contribute to a seamless arrival experience.

A professional appearance, strong English communication, and the ability to work shifts are essential. This role emphasizes guest satisfaction, teamwork, and confidentiality while delivering personalized service.

Qualifications

• Previous experience in Front Office or hospitality operations is preferred.
• Strong communication and guest relations skills.
• Good command of English is preferred.
• Able to work in shifts.
• Well-groomed and attentive to personal presentation standards.
• Team-oriented, responsible, and adaptable to a fast-paced environment.
• Able to follow operational and service standards professionally.
• Strong problem-solving and organizational skills.
• Passionate about hospitality and guest satisfaction.

Responsibilities

• Managing check-in and check-out procedures in accordance with hotel standards
• Welcoming guests professionally and delivering an exceptional guest experience
• Handling guest requests, reservations, and payment processes effectively
• Managing telephone and e-mail communication professionally
• Supporting daily Front Office operations and teamwork
• Ensuring guest satisfaction with a positive and solution-oriented approach
• Following brand standarts and Front Office procesures professionally
• Maintaining confidentiality and professionalism in guest relations
• Creating memorable guest experiences through personalized service

Skills

Excellent communication

Guest relations

English proficiency

Shift work

Professional appearance

Teamwork

Job description

IHG seeks a Receptionist / Front Office Agent to welcome guests, handle check-in/out, and manage calls and emails in a fast-paced hotel setting. You will represent the brand standards, assist guests with requests, and contribute to a seamless arrival experience.

A professional appearance, strong English communication, and the ability to work shifts are essential. This role emphasizes guest satisfaction, teamwork, and confidentiality while delivering personalized service.