Guest Experience Lead — Front Desk & Concierge

IC - Indianapolis (INDMK); Indianapolis (IN); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Uniform provided

Hotel room discounts

Comprehensive training

Health insurance

401k

Zusammenfassung

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, handle check-ins and check-outs, and assist with bookings and inquiries. You’ll be a brand ambassador, providing local tips and ensuring a friction-free stay.

Role requires strong communication, problem solving, and basic computer skills. Experience in front desk or guest services is preferred, with flexibility for night, weekend, and holiday shifts.

Qualifikationen

• High school diploma or equivalent; college degree is a bonus.
• At least 1 year in a front desk or guest service role preferred.
• Excellent communication and problem-solving abilities.
• Comfort with basic computer systems and transactions.

Aufgaben

• Greet guests warmly and kick off a memorable stay.
• Handle bookings, check-ins/outs, and upsell where appropriate.
• Manage cash/credit transactions and room keys securely.
• Respond to guest questions, requests and issues promptly.
• Provide local information and coordinate with management when needed.

Kenntnisse

Guest service

Communication

Problem solving

Flexibility

Tech literacy

Ausbildung

High school diploma

Jobbeschreibung

IHG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, handle check-ins and check-outs, and assist with bookings and inquiries. You’ll be a brand ambassador, providing local tips and ensuring a friction-free stay.

Role requires strong communication, problem solving, and basic computer skills. Experience in front desk or guest services is preferred, with flexibility for night, weekend, and holiday shifts.