Night Front Desk Auditor - Guest Services Specialist

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a reliable Night Auditor to work overnight shifts. The ideal candidate will have excellent communication and customer service skills, managing check-ins, payments, and guest inquiries effectively.

Responsibilities include handling reservations, ensuring cleanliness of common areas, and collaborating with housekeeping. 1 year of experience in hospitality is required, along with a high school diploma. Join a dedicated team in a dynamic environment and help provide excellent service to our guests.

Qualifications

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Ability to solve problems and make decisions quickly.
• Ability to work independently and handle stressful situations.

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issue keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Education

High school diploma or equivalent

Tools

Windows operating systems

Spreadsheets

Word Processing

Job description

Ramada Plaza Hotel Midtown Albuquerque is seeking a reliable Night Auditor to work overnight shifts. The ideal candidate will have excellent communication and customer service skills, managing check-ins, payments, and guest inquiries effectively.

Responsibilities include handling reservations, ensuring cleanliness of common areas, and collaborating with housekeeping. 1 year of experience in hospitality is required, along with a high school diploma. Join a dedicated team in a dynamic environment and help provide excellent service to our guests.